Filed Date: 2001
Closed Date: 2005
Clearinghouse coding complete
In October 2001, the Bay State Council of the Blind and Citizens Bank entered a settlement agreement concerning the accessibility of ATMs for blind users. The parties reached the settlement through a process of structured negotiations, rather than litigating the issue in court.
In the settlement agreement, Citizens Bank agreed to offer more than 450 "talking" ATMs, installing at least one at each of its branches throughout the New England region by the end of 2005. These ATMs support the use of an audio headset, making them accessible to blind and visually impaired patrons. At the time of the settlement, Citizens Bank had a total of more than 1400 ATMs throughout the Northeastern United States.
The Clearinghouse does not have the full text of the settlement.
Summary Authors
Alex Colbert-Taylor (6/14/2013)
Clearinghouse (6/23/2013)
Dardarian, Linda M. (California)
Eichner, Stanley J. (Missouri)
Feingold, Lainey [Elaine] (California)
Last updated Aug. 30, 2023, 2:27 p.m.
Docket sheet not available via the Clearinghouse.State / Territory: California
Case Type(s):
Key Dates
Filing Date: 2001
Closing Date: 2005
Case Ongoing: No
Plaintiffs
Plaintiff Description:
Bay State Council for the Blind
Plaintiff Type(s):
Attorney Organizations:
Public Interest Lawyer: Yes
Filed Pro Se: No
Class Action Sought: No
Class Action Outcome: Not sought
Defendants
Citizens Financial Group, Inc. (Providence), Private Entity/Person
Defendant Type(s):
Case Details
Causes of Action:
Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12111 et seq.
Special Case Type(s):
Available Documents:
Injunctive (or Injunctive-like) Relief
Outcome
Prevailing Party: Plaintiff
Nature of Relief:
Injunction / Injunctive-like Settlement
Source of Relief:
Order Duration: 2001 - 2005
Content of Injunction:
Issues
General:
Access to public accommodations - privately owned
Disability and Disability Rights:
Screen readers and similar accessibility devices
Discrimination-area:
Discrimination-basis:
Disability (inc. reasonable accommodations)
Type of Facility: