Case: CVS Accessible Web Site and Point of Sale Agreement

N/A | No Court

Filed Date: 2009

Closed Date: June 1, 2009

Clearinghouse coding complete

Case Summary

Claimants, nonprofits representing blind and low vision individuals, entered into negotiations with CVS Caremark, a nationwide pharmacy and retailer. Keypads used on the point of sale devices (credit card readers) at CVS locations featured only digital keys on a touch screen. Such screens are impossible to use for those visually impaired individuals who must use touch to determine what keys to press. As a result, customers were forced to tell the cashier their Personal Identification Number (PI…

Claimants, nonprofits representing blind and low vision individuals, entered into negotiations with CVS Caremark, a nationwide pharmacy and retailer. Keypads used on the point of sale devices (credit card readers) at CVS locations featured only digital keys on a touch screen. Such screens are impossible to use for those visually impaired individuals who must use touch to determine what keys to press. As a result, customers were forced to tell the cashier their Personal Identification Number (PIN), resulting in significant privacy and security issues.

Following negotiations, CVS entered into a settlement agreement in 2009, under which it agreed to begin installing tactile keypads on their point of sale devices, first in California and later across the country. These keypads allowed users to know what button they were pressing by touch. These new devices would attach to the point of sale devices and allow the visually impaired to keep their PIN private. Each store was to be equipped with at least one device for each service offered (pharmacy, photo counter, and front counter) as well as a potential floating device for when demand was elsewhere in the store.

The case is now closed.

Summary Authors

Abe Hiatt (2/27/2013)

People


Attorney for Plaintiff

Dardarian, Linda M. (California)

Feingold, Lainey [Elaine] (California)

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Documents in the Clearinghouse

Document

CVS Accessible Web Site and Point of Sale Settlement Agreement

June 1, 2009

June 1, 2009

Settlement Agreement

CVS Accessible Web Site and Point of Sale Press Release

CVS Accessible Web Site and Point of Sale Agreement

July 30, 2009

July 30, 2009

Press Release

Resources

Docket

Last updated Aug. 30, 2023, 1:47 p.m.

Docket sheet not available via the Clearinghouse.

Case Details

State / Territory: Rhode Island

Case Type(s):

Disability Rights

Key Dates

Filing Date: 2009

Closing Date: June 1, 2009

Case Ongoing: No

Plaintiffs

Plaintiff Description:

Plaintiffs are the American Council of the Blind (ACB), the American Foundation for the Blind (AFB) and the California Council of the Blind (CCB), three not-for-profit organizations working to improve quality of life for the visually impaired. CCB is the state affiliate partner of ACB, both of which are primarily consumer-based organizations. AFB is a national organization focusing on issues concerning the visually impaired and also provide informational resources to concerned parties.

Plaintiff Type(s):

Private Plaintiff

Attorney Organizations:

Law Office of Lainey Feingold

Public Interest Lawyer: No

Filed Pro Se: No

Class Action Sought: No

Class Action Outcome: Not sought

Defendants

CVS Pharmacy, Inc. (Woonsocket, Providence), Private Entity/Person

Defendant Type(s):

Retailer

Case Details

Causes of Action:

Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12111 et seq.

Special Case Type(s):

Out-of-court

Available Documents:

Injunctive (or Injunctive-like) Relief

Outcome

Prevailing Party: Plaintiff

Nature of Relief:

Injunction / Injunctive-like Settlement

Source of Relief:

Settlement

Form of Settlement:

Private Settlement Agreement

Amount Defendant Pays: 0

Order Duration: 2009 - 2010

Content of Injunction:

Reasonable Accommodation

Issues

General:

Other

Retail Shopping

Disability and Disability Rights:

Reasonable Accommodations

Visual impairment

Discrimination-area:

Accommodation / Leave

Discrimination-basis:

Disability (inc. reasonable accommodations)

Type of Facility:

Non-government for-profit