Case: Charles Schwab Website Accessibility Settlement Agreement

N/A | No Court

Filed Date: 2010

Closed Date: 2012

Clearinghouse coding complete

Case Summary

In 2010, attorneys representing a visually impaired individual in California entered into negotiations with Charles Schwab, the nationwide banking and brokerage company. The negotiations concerned the usability of the company's website, which was difficult to use for individuals who are blind or visually impaired. The parties agreed on corrective measures, which took effect on October 20th, 2011.

Charles Schwab agreed to adopt the Web Content Accessibility Guidelines 2.0 AA, which constitutes a series of practices that make websites usable for the visually impaired as well as individuals with mobility issues. The guidelines will support systems such as screen readers for those who cannot see as well as systems that allow users who cannot use a mouse to navigate their webpages. Additionally, the company will provide training to employees to assist the visually impaired where additional issues persist.

Summary Authors

Abe Hiatt (2/27/2013)


Attorneys(s) for Plaintiff

Dardarian, Linda M. (California)

Feingold, Lainey [Elaine] (California)

Attorneys(s) for Plaintiff

Dardarian, Linda M. (California)

Feingold, Lainey [Elaine] (California)

Documents in the Clearinghouse


Charles Schwab Website Accessibility Settlement Agreement

March 31, 2012

March 31, 2012

Settlement Agreement

Charles Schwab Website Accessibility Press Release

May 2, 2012

May 2, 2012

Press Release



Last updated May 11, 2022, 8 p.m.

Docket sheet not available via the Clearinghouse.

Case Details

State / Territory: California

Case Type(s):

Disability Rights

Key Dates

Filing Date: 2010

Closing Date: 2012

Case Ongoing: No


Plaintiff Description:

Plaintiff was visually impaired Californian seeking to be able to use the web-based services of Charles Schwab.

Plaintiff Type(s):

Private Plaintiff

Attorney Organizations:

Law Office of Lainey Feingold

Public Interest Lawyer: No

Filed Pro Se: No

Class Action Sought: No

Class Action Outcome: Not sought


Charles Schwab & Co. Inc. (San Francisco, San Francisco), Private Entity/Person

Defendant Type(s):

Bank or credit provider

Case Details

Causes of Action:

Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12111 et seq.

Special Case Type(s):


Available Documents:

Injunctive (or Injunctive-like) Relief


Prevailing Party: Plaintiff

Nature of Relief:

Injunction / Injunctive-like Settlement

Source of Relief:


Form of Settlement:

Private Settlement Agreement

Amount Defendant Pays: 0

Order Duration: 2011 - 2013

Content of Injunction:

Reasonable Accommodation



Other Banking



Disability (inc. reasonable accommodations)


Visual impairment

Type of Facility:

Non-government for-profit