Filed Date: 2009
Closed Date: June 1, 2009
Clearinghouse coding complete
Claimants, nonprofits representing blind and low vision individuals, entered into negotiations with CVS Caremark, a nationwide pharmacy and retailer. Keypads used on the point of sale devices (credit card readers) at CVS locations featured only digital keys on a touch screen. Such screens are impossible to use for those visually impaired individuals who must use touch to determine what keys to press. As a result, customers were forced to tell the cashier their Personal Identification Number (PIN), resulting in significant privacy and security issues.
Following negotiations, CVS entered into a settlement agreement in 2009, under which it agreed to begin installing tactile keypads on their point of sale devices, first in California and later across the country. These keypads allowed users to know what button they were pressing by touch. These new devices would attach to the point of sale devices and allow the visually impaired to keep their PIN private. Each store was to be equipped with at least one device for each service offered (pharmacy, photo counter, and front counter) as well as a potential floating device for when demand was elsewhere in the store.
The case is now closed.
Summary Authors
Abe Hiatt (2/27/2013)
Dardarian, Linda M. (California)
Feingold, Lainey [Elaine] (California)
Last updated Aug. 30, 2023, 1:47 p.m.
Docket sheet not available via the Clearinghouse.State / Territory: Rhode Island
Case Type(s):
Key Dates
Filing Date: 2009
Closing Date: June 1, 2009
Case Ongoing: No
Plaintiffs
Plaintiff Description:
Plaintiffs are the American Council of the Blind (ACB), the American Foundation for the Blind (AFB) and the California Council of the Blind (CCB), three not-for-profit organizations working to improve quality of life for the visually impaired. CCB is the state affiliate partner of ACB, both of which are primarily consumer-based organizations. AFB is a national organization focusing on issues concerning the visually impaired and also provide informational resources to concerned parties.
Plaintiff Type(s):
Attorney Organizations:
Public Interest Lawyer: No
Filed Pro Se: No
Class Action Sought: No
Class Action Outcome: Not sought
Defendants
CVS Pharmacy, Inc. (Woonsocket, Providence), Private Entity/Person
Defendant Type(s):
Facility Type(s):
Case Details
Causes of Action:
Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12111 et seq.
Special Case Type(s):
Available Documents:
Injunctive (or Injunctive-like) Relief
Outcome
Prevailing Party: Plaintiff
Nature of Relief:
Injunction / Injunctive-like Settlement
Source of Relief:
Form of Settlement:
Content of Injunction:
Amount Defendant Pays: 0
Order Duration: 2009 - 2010
Issues
General/Misc.:
Disability and Disability Rights:
Discrimination Area:
Discrimination Basis: